Calls Analyzed
35,456
Whisper Turbo + Llama 3.1 70B
Behavior Issues
144
Tech Blockers
265
Disposition Mismatch
14%
Caller Intelligence
What actually happened inside each call — extracted from transcripts, scored against your rubric.
| Call | Caller | Lead | Issue | Sev | What happened | Script section | Actions |
|---|---|---|---|---|---|---|---|
| call-3 | Rahul Verma | Rohan Mehta | Missed ObjectionInsurance | High | Customer asked about at-home medical test logistics — caller dodged with 'will call back'. | Objection: Medical Test | |
| call-1 | Ananya Sharma | Amit Kulkarni | Script Not FollowedPersonal Loan | High | Skipped firm next-step booking after explicit KYC intent. | Next-Step Booking | |
| call-5 | Sneha Patil | Sandeep Rao | Compliance MissedHealth | High | Recording-consent disclosure never read at call start. | Compliance Opening | |
| call-4 | Mohammed Khan | Kavya Reddy | Poor ExplanationEducation | Medium | EMI options question deflected — pitched program fees only. | Product Knowledge | |
| call-2 | Priya Iyer | Priya Sharma | OverpushedReal Estate | Medium | Customer asked for time to decide; agent pushed booking amount twice. | Call Closure | |
| call-5 | Sneha Patil | Sandeep Rao | Mis-selling RiskHealth | Low | Implied wellness plan covers pre-existing conditions without disclaimer. | Product Pitch |