Calls Processed

4,281

Avg CQS

82.4%

Avg LQS

71.2%

Avg FIS

68.1%

Recoverable

112

₹14.2L

Intelligence Signals

What the LLM caught in the last 24h

Funnel Reconciliation

Last 7 days · all verticals

Interested / Converted

2,104

High Quality

Interested / Dropped

412

Review Req.

Not Interested / High CQS

892

False Negative?

Not Interested / Low CQS

873

Discard

The Interested / Dropped cell is where money is left on the table — every lead here goes into the Recoverability Queue.

Call #call-1Amit Kulkarni

12:04Personal Loan
CQS 88
LQS 91
FIS 42

00:08 · Agent (Ananya)

Good afternoon sir, I'm calling from Bajaj Finance regarding your existing loan account. Is this a good time to talk for 2 minutes?

00:22 · Customer (Amit)

Haan, bolo. Bata do kya hai.

01:22 · Agent (Ananya)

Sir, we can look at a moratorium for the first three EMIs if the documentation is cleared by Friday.

02:44 · Customer (Amit)

"That sounds okay, but I need to know the specific Aadhaar-linked KYC process for Pune residents."

Evidence: High intent — asks for next-step specifics

03:05 · Agent (Ananya)

"I will have to check the regional circular and get back to you in an hour."

Evidence: Did not commit to a firm next-step time slot
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