Kavya Reddy — Education

Caller: Mohammed Khan · UpGrad MBA Cohort · 22 Oct, 12:05 · 09:58

CQS Breakdown

40/50

Opening & Identity9/10

Product Pitch Accuracy8/10

Objection Handling6/10

EMI question deflected

Next-Step Booking7/10

Mis-selling Risk10/10

Why this call is recoverable

The customer asked for KYC specifics ("Aadhaar-linked KYC for Pune residents") — explicit next-step intent. Agent deflected and never followed up. Re-attempt with a verified KYC link should convert.

Transcript · agent ↔ customer

Whisper Turbo + WhisperX + pyannote

Transcript not yet processed for this call.