Priya Sharma — Real Estate

Caller: Priya Iyer · HDFC Green View – Pune · 23 Oct, 11:18 · 08:47

CQS Breakdown

41/50

Opening & Identity9/10

Product Pitch Accuracy8/10

Objection Handling9/10

Next-Step Booking5/10

Slot not confirmed on call

Mis-selling Risk10/10

Why this call is recoverable

The customer asked for KYC specifics ("Aadhaar-linked KYC for Pune residents") — explicit next-step intent. Agent deflected and never followed up. Re-attempt with a verified KYC link should convert.

Transcript · agent ↔ customer

Whisper Turbo + WhisperX + pyannote

00:10 · Agent (Priya I.)

Hi Priya, calling from HDFC Realty for the Green View project enquiry you submitted.

00:28 · Customer (Priya S.)

Yes, I want to know about the 3 BHK with garden view, and possession date.

02:14 · Customer (Priya S.)

"Can I do a site visit this Sunday afternoon?"

Evidence: Hot — explicit site-visit request

02:35 · Agent (Priya I.)

Let me check the slot availability and confirm.