Rohan Mehta — Insurance

Caller: Rahul Verma · TermLife Pro – Tier 1 · 22 Oct, 16:40 · 14:22

CQS Breakdown

34/50

Opening & Identity8/10

Product Pitch Accuracy7/10

Objection Handling4/10

At-home medical test option never mentioned

Next-Step Booking5/10

Mis-selling Risk10/10

Why this call is recoverable

The customer asked for KYC specifics ("Aadhaar-linked KYC for Pune residents") — explicit next-step intent. Agent deflected and never followed up. Re-attempt with a verified KYC link should convert.

Transcript · agent ↔ customer

Whisper Turbo + WhisperX + pyannote

03:12 · Customer (Rohan)

"Medical test ke liye main office se time kaise nikalunga?"

Evidence: Logistics objection — needs at-home test option

03:30 · Agent (Rahul)

Sir aap apna number deejiye, hum baad mein bata denge.