Sandeep Rao — Health

Caller: Sneha Patil · Apollo Wellness Plan · 21 Oct, 17:22 · 06:30

CQS Breakdown

32/50

Opening & Identity7/10

Product Pitch Accuracy6/10

Objection Handling5/10

Next-Step Booking4/10

Mis-selling Risk10/10

Why this call is recoverable

The customer asked for KYC specifics ("Aadhaar-linked KYC for Pune residents") — explicit next-step intent. Agent deflected and never followed up. Re-attempt with a verified KYC link should convert.

Transcript · agent ↔ customer

Whisper Turbo + WhisperX + pyannote

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